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Questions about your order, sizing, or your Pawloc collar? Reach out, we usually reply within a few hours.
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For order updates, product questions, or anything else.
Response Time
Our team typically replies within 4 to 12 hours, Monday to Friday.
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Quick Answers
Do you offer refunds? +
Yes, we offer a 30 day money back guarantee on all orders. Reach out to our team and we'll take care of it.
How long does shipping take? +
Most orders arrive within 5 to 9 business days depending on your location.
Does the collar come with an AirTag? +
No, the collar includes a durable holder built for an Apple AirTag, which is sold separately.
What if my collar doesn't fit? +
Check our size chart on the product page. If it still doesn't fit right, contact us for an exchange.